Retaining and growing your customer base has never been more important. Customer service, particularly in this age of ecommerce, social media and online reviews, has not only changed the ways you communicate with customers, but also puts additional pressure on your CS staff for world-class performance. A dwindling labor pool and strong competition make finding qualified customer service and call center talent exceptionally challenging. Invero Staffing, a professional employment agency with a specialization in customer service, can help you find the talent you need.
You already know that customer service and call center work is not for everybody. It takes a special mindset and emotional stability to communicate in an effective and caring manner that engenders trust and goodwill. Toss in CRM skills, an ability to communicate in the languages of your customers and familiarity with a plethora of digital communication platforms and you have a complex task that requires a special talent. And that goes for customer service managers and supervisors as well. At InveroStaffing, we can source that special talent on a temporary, temp to perm, or direct hire basis.
Our network of customer service/call center talent is both extensive and diverse. Our approach to searching for the right talent is driven by our firm belief that there is a place for everyone where they can thrive at work and in life. We go much deeper than just reviewing a CV and verifying experience. Our goal is not just to match skills, but to match the opportunity with talent that will thrive in the position. And that’s why our clients keep coming back for their hard-to-find talent requirements.
If you have a need for superstar customer service or call center talent, contact us now and let’s talk.
The customer service manager of an existing client contacted Invero Staffing in need of a bilingual call center representative to support calls from Spanish speaking customers. The assignment was temporary but indefinite. The territory covered included the east coast and had a start time of 6:00 AM.
Our customer service/call center network of talent is huge and many, if not most, are bilingual in Spanish. The customer service staffing specialist focused on qualified candidates that met the bilingual requirement, had familiarity with the client’s CMS software, preferred early morning start schedules, and were available for overtime. Within two days, we had identified two perfect matches eager to interview.
The client interviewed both candidates that we presented and then surprised us. The match was so perfect he brought them both on. Several months later, the client took both Spanish-speaking customer reps on as permanent direct hires.
For several years now, we have utilized Invero Staffing for our seasonal call center positions. They always respond quickly and have our best interest in mind. I would recommend their services.